1. Who We Are

Chinese Natural Therapy Ltd is a provider of acupuncture, herbal medicine, and therapeutic massage services based in St Neots, Cambridgeshire.

2. What Information We Collect

● Personal details: name, date of birth, address, telephone number, email

● Payment information: relevant details required for payment processing (no card details are stored by us if using third-party providers like SumUp, PayPal, or bank transfers)

● Health information: medical history, GP details, treatment notes, lifestyle habits

● Website use data: if applicable, via cookies or online forms

Why We Collect Your Data

● Provide safe and effective treatment tailored to your needs

● Maintain accurate medical and treatment records

● Contact you regarding your appointments or treatment plans

● Comply with legal, insurance, and regulatory obligations

How We Store Your Data

● All client records are stored securely in locked cabinets or password-protected digital systems.

● Only authorized personnel have access to your information.

● Data is retained for 7 years after your last treatment (or until a child client reaches 25 years old), in line with professional and legal guidelines.

Sharing Your Data

Your data will never be shared with third parties without your consent, unless:

● Required by law or court order

● Necessary to protect your life or the safety of others

● Requested by your GP or another healthcare provider with your permission

Your Rights

Under UK GDPR, you have the right to:

● Access the personal data we hold about you

● Request correction of inaccurate or incomplete data

● Request deletion of your data (in some cases)

● Withdraw your consent at any time

Cookies (If Applicable)

Our website may use cookies to enhance your browsing experience. You can adjust your browser settings to refuse cookies if you prefer.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at our clinic and on our website.